White Rook DOO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

• Personal Data: Name, email address, phone number, company name, and billing information.
• Project Data: CAD files, blueprints, reference images, and other materials provided for the execution of 3D visualization services.
• Automatically Collected Data: IP address, browser type, operating system, and usage data collected via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect or receive to:

• Provide, operate, and maintain our services.
• Process transactions and send related information, including invoices and project updates.
• Respond to your comments, questions, and requests for quotes.
• Improve our website and marketing efforts.

3. Non-Disclosure and Confidentiality (NDA)

We understand that the architectural plans and unreleased product designs you share with us are highly sensitive. White Rook DOO treats all client project files with strict confidentiality. We do not share, sell, or distribute your proprietary designs to third parties. We are happy to sign a formal Non-Disclosure Agreement (NDA) upon request before you share any files.

4. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). Project files (3D models, renders) are typically retained for 12 months after project completion to facilitate future revisions or additional angles, after which they may be securely deleted.

5. Your Data Protection Rights

Depending on your location (such as the EEA or UK), you may have certain rights under applicable data protection laws, including the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at hello@whiterook.com.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

White Rook DOO
Serbia
Email: hello@whiterook.com